Masinga NG-CDF Website

OUR VISION

To be an economically stable Constituency providing equitable and sustainable use of all resources for quality life of the residents.

OUR MISSION

To promote inclusive, participatory, and people-centered development approach that supports equitable and sustainable utilization of constituency resources for quality life for all.

CORE VALUES

• Integrity
• Professionalism and teamwork
• Accountability and transparency
• Diligence
• Impartiality and respect for diversity
• Continuous learning
• Efficiency and transparency
• Stakeholder involvement at all project levels

Our Commitment to Service

• We shall have a general reception at all entry points.
• Our staff will wear identification badges.
• With an appointment, we will serve you within 10 minutes.
• Without an appointment, we will serve you within 20 minutes.
• We will inform you in advance of unexpected delays.

Accessibility

• All departmental areas will offer in-person services.
• Our offices will be clean, comfortable, and provide clear information.

Projects and Bursary Application

• We will pre-qualify suppliers and use a competitive tendering process.
• We will communicate tender outcomes within 3 days.
• We will publish awarded contracts on our website quarterly.

Payments for Goods and Services

• Payments will be made within 30 calendar days upon receipt of a proper invoice.
• Disputed amounts will be addressed within 7 calendar days.
• Customer feedback via letter, fax, or courier will be resolved within 7 days.

Your Feedback

• Feedback will be acknowledged within 3 working days.
• Complaints via web, email, or telephone will be resolved within 10 working days.
• We will use feedback to improve our services.

Openness & Accountability

• We will provide clear reasons for our decisions.
• We will regularly update information to meet public expectations.